Telephone Banking

Telephone Banking means you can conduct business wherever and whenever you want. Whether you’re at home, work, or while you’re mobile, simply dial 13 2221 to access your account.

Banking made easy
Banking is made so much easier when you can do it over the phone. You can conduct a range of transactions in a single call – pay your bills, check account balances and recent transactions.

Features
A phone call means you can:

• check account balances and transactions
• transfer funds between linked Commonwealth Bank accounts
• pay bills using BPAY®
• order statements
• check foreign exchange rates
• activate cards or change passwords

Telephone Banking for hearing or speech impaired
A telephone typewriter (TTY) service covering all the services on 13 2221 is available by calling 1800 240 889 between 8am and 8pm (Sydney time), Monday to Friday. If you don’t already have a TTY and would like to know more about the Telstra TTY Program, call the Australian Communication Exchange on 1800 066 456.

What you need
Business account holders must have a telephone banking password to utilise this service.  To establish a telephone banking password, please contact your Branch for assistance.  Please note that accounts with a method of operation of 'more than one signature required' will only be able to conduct account enquiries via telephone banking. 

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Important information about advice
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances.

Telephone Banking is offered by the Commonwealth Bank of Australia, view our Financial Services Guide (PDF 56kb). View a Product Disclosure Statement (PDS) for Electronic Banking (PDF 135kb) and consider it before making any decision about this product.

Other important information
Full terms and conditions are available on application. Fees and charges may apply.